Grievance Redressal Mechanism – Accessibility Compliance

In compliance with the SEBI circular dated July 31, 2025 regarding accessibility standards for digital platforms of SEBI registered intermediaries, Kavitha Menon (SEBI Registered Investment Adviser – Registration No. INA000000037) has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

1. Dedicated Channels

  • Email: contact@probitus.in
  • Helpline: 022-45180328
  • Web Form: Available through the contact form on this website.

Helpline operational hours: Monday to Friday, 10:00 AM – 6:00 PM IST.

2. Grievance Redressal Process

  • All accessibility-related grievances will be acknowledged within 2 working days.
  • A response or resolution will be provided within 15 working days.
  • If the issue requires additional time due to technical complexity, the complainant will be informed about the extended resolution timeline.

3. Escalation Matrix

Level Designation Name Email Contact Number
Level 1 Nodal Officer Kavitha Menon contact@probitus.in 022-45180328
Level 2 Compliance Officer Kavitha Menon contact@probitus.in 022-45180328

The escalation mechanism ensures that accessibility concerns raised by users, including persons with disabilities, are handled in a timely and transparent manner.