Grievance Redressal (Only for Clients)
The Grievance Redressal mechanism is available only to clients of the Investment Adviser. Clients are individuals or entities who have entered into a valid Investment Advisory Agreement with the Investment Adviser.
Investors are advised to avoid dealing with unregistered individuals or entities. If you are not a client, please refer to the Beware of Impostors section of this website.
In case of any complaint against the Investment Adviser (SEBI Registration No: INA000000037), please write to:
Email: contact@probitus.in
The Investment Adviser will endeavor to resolve the complaint within 21 days from the date of receipt.
Escalation Process
If your complaint is not resolved to your satisfaction within 21 days, you may lodge a complaint on the SEBI SCORES platform.
SCORES Portal:
https://scores.sebi.gov.in
If you are still not satisfied with the resolution provided, you may escalate the dispute through the SEBI Online Dispute Resolution (ODR) portal.
Your attention is drawn to SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023 regarding Online Resolution of Disputes in the Indian Securities Market.
ODR Portal:
https://smartodr.in/
Grievance Redressal Escalation Matrix (Only for Clients)
| Details of Designation | Contact Person Name | Address where the physical location | Contact No. | Email ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Kavitha Menon |
1203, 12th Floor, Gala Altezza, Flank Road, Namdev Koli Marg, Sion, Mumbai, Maharashtra, India |
022-45180328 | contact@probitus.in | 10:00 AM IST to 6:00 PM IST on weekdays (except public holidays) |
| Head of Customer Care | NA | NA | NA | NA | NA |
| Compliance Officer | Kavitha Menon |
1203, 12th Floor, Gala Altezza, Flank Road, Namdev Koli Marg, Sion, Mumbai, Maharashtra, India |
022-45180328 | contact@probitus.in | 10:00 AM IST to 6:00 PM IST on weekdays (except public holidays) |
| CEO | NA | NA | NA | NA | NA |
| Principal Officer | Kavitha Menon |
1203, 12th Floor, Gala Altezza, Flank Road, Namdev Koli Marg, Sion, Mumbai, Maharashtra, India |
022-45180328 | contact@probitus.in | 10:00 AM IST to 6:00 PM IST on weekdays (except public holidays) |